Independent Technical & Engineering Consulting for Heavy Industry

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Refund Policy

Policy Purpose and Scope

Thank you for choosing Sealco Engineering LTD, officially registered at 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, under registration number 17135056, and accessible via sealcoengineering.uk ("we", "us", or "our").

This Policy outlines the conditions under which refund requests may be considered, the circumstances in which refunds are not available, and how such requests are reviewed.

By purchasing or engaging with our Services, you confirm that you have read and accepted the terms set out in this Policy.

General No-Refund Position

As a standard principle, all payments made to Sealco Engineering LTD are non-refundable once confirmed.

This reflects the nature of our Services:

  • Engagements are tailored to specific technical requirements
  • Specialist time and expertise are allocated immediately
  • Work may commence prior to visible outputs or formal deliverables

By proceeding with a payment or confirming an engagement, you acknowledge and accept that refunds are not guaranteed.

Client Responsibilities Prior to Engagement

Before proceeding with any Service, clients are expected to:

  • Review the scope, structure, and pricing of the engagement
  • Provide clear and accurate information through the request process
  • Seek clarification where any aspect of the Service is unclear
  • Ensure alignment between the selected Service and its operational objectives

By completing payment, you confirm that your decision was made with sufficient understanding and without external pressure.

Exceptional Circumstances for Refund Consideration

Refunds are not part of standard practice but may be reviewed, at our sole discretion, in clearly defined situations:

  1. Duplicate Transactions: Where multiple payments have been processed unintentionally for the same Service.
  2. Billing Errors: Where an incorrect amount has been charged due to a verifiable administrative or technical error.
  3. Incomplete Payment Processing: Where payment has been taken, but the Service could not be initiated due to a confirmed transaction failure.
  4. Non-Delivery Due to Internal Factors: Where a confirmed engagement has not been delivered or initiated due to an internal issue within Sealco Engineering LTD.

Situations Where Refunds Are Not Applicable

Refunds will not be provided in cases including, but not limited to:

  • Change of decision after engagement confirmation
  • Disagreement with technical or strategic recommendations
  • Misalignment of expectations is not clearly communicated in advance
  • Outcomes not meeting internal expectations following advisory work

Submitting a Refund Request

If you believe your case meets the criteria outlined above, you may submit a formal request for review.

Your request must include:

  • Full name associated with the transaction
  • Email address used during the engagement
  • Date of payment
  • Proof of payment or transaction reference
  • A clear explanation of the issue

Requests can be submitted via:

Incomplete submissions may delay the assessment process.

Review and Decision Process

Upon receipt of a complete request, Sealco Engineering LTD will:

  • Review all submitted information
  • Assess eligibility in accordance with this Policy
  • Determine whether the request qualifies as an exception

A response will be provided within 7 business days.

All decisions are final and made at the sole discretion of Sealco Engineering LTD.

Where a refund is approved, it will be processed using the original payment method where possible. Processing timelines may vary depending on the payment provider.

Chargeback and Payment Dispute Handling

Unjustified or unauthorised chargebacks may be formally contested.

Sealco Engineering LTD reserves the right to:

  • Submit supporting documentation to payment providers
  • Restrict or suspend access to Services
  • Recover financial losses resulting from improper chargeback activity

Repeated or abusive use of chargebacks may result in permanent refusal of future engagement.

Policy Updates

Sealco Engineering LTD may revise this Policy where necessary to reflect:

  • Changes in service structure or delivery models
  • Legal or regulatory requirements
  • Operational or commercial adjustments

Updates take effect upon publication on the Website. Continued use of the Services indicates acceptance of the revised Policy.

Contact Information

If you require clarification regarding this Policy prior to engaging with our Services, please contact us:

We aim to respond to all inquiries clearly, fairly, and in a timely manner.